Terms of Hire and Returns Policy

Terms of Hire

If a quote isn’t confirmed within 24 hours of receiving, we can’t guarantee equipment will still be available. No items are placed on hold until order is confirmed. 

20% deposit required on confirmation of booking (local only, remote bookings will incur a larger deposit at discretion of UPH). 

If goods are to be delivered, payment in full is to be made 1 week prior to delivery. 

Cancellation day of hire, 100% cancellation fee of hire charges.

Cancellation 1 day prior to hire date 50% cancellation fee of hire charges.

Cancellation 1 week prior to hire date will incur a 20% cancellation fee of hire charges.

Conditions of hire on back of contracts are binding.

Set up and pack up of hire items is the responsibility of the hirer unless otherwise organized prior and comes with an additional fee. 

Charges will apply for damages and or missing/lost items.

Returns

All items are to be returned by 4pm on the date specified. 

Late returns will incur extra charges.

Any losses or breakages will be charged at replacement cost. 

When items are to be collected by Underwood Party Hire, all items must be ready for collection, or another fee will apply for additional pickup. 

All items must be returned in a clean manner. 

Linen must be returned dry, shaken, no mold, no drawings and candle wax free. 

(Above cancelation fees apply to general items only i.e tables, chairs, crockery, and catering equipment Marquees have separate cancelation Terms and conditions)